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Terms of Service: Terms of UseBilling PolicyCopyright & Trademark Notice

Billing Policy


This Billing Policy, as part of Duetco Designs' Legal Agreement, applies to ALL of our customers. Please review the following terms carefully. If you do not agree to these terms, you should not use the services. The term “plan” refers to any product, service or item billed on a recurring interval. Web Services include, but are not limited to, Search Engine Optimization (SEO) and E-Newsletter services. Any questions or comments regarding this document should be forwarded to the Company at the following address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Payments and Billing Intervals

All prices shown are in US currency. Payments to us are to be made in US currency and must be drawn from a US bank.

We accept the following types of payment:

  • Check or Money Order
  • Credit Card (VISA, MasterCard)
  • PayPal
  • Wire Transfer

Web Services

Testing and Payment

  • Testing
    Duetco Designs will provide Customer with a link to the newly developed site. Customer shall have 14 days after Duetco Designs provides the link to inspect and test the new website. Customer shall give Duetco Designs written notice of the website defects and sufficient specificity so as to allow Duetco Designs to easily identify and rectify the defect. Such specificity should include specific page, file or URL references and detailed information about the nature of the defect. Duetco Designs shall then have 30 days to remedy such defect and redeliver such website to Customer. Customer shall have 14 days after Duetco Designs redelivers to inspect and test to determine if the website is fully functional.
  • Payments
    All payments are due on the invoice date. The invoice date is the anniversary of the date the account was activated. If you provide us your credit card information, you are authorizing us to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with this policy. Subsequent charges will be automatically charged to your credit card on the next invoice date. You are responsible for updating or notifying us, of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status).
  • Customers not paying by credit card are to make payment of their balance due within thirty (30) days of the invoice date. Accounts that are fifteen (15) days past due may be suspended (see Suspended Accounts for additional information).

Programming, Design and Print

Programming, Design and Print services that have a contract or other written agreement are governed by the billing terms in the contract or agreement. Once the contract or agreement has been completed, these services revert to the billing terms stated in this policy.

  • Support

All work is created to be compatible with all current browsers and other Internet software and technology at the time of production.  Any alterations or additions required post-production as a result of a technological industry advance, exploits or similar will be billed accordingly.

It is your responsibility to review any work done and report any problems, errors or bugs within thirty (30) days. Any items reported after the thirty day period will be billed accordingly. It is your responsibility for any print work received from a third party merchant, to review any work done and report any problems within five (5) days. Duetco Designs promises to work with the third party merchant to resolve any printing issue that may arise; however we do not guarantee the third party print merchant will re-print the product free of charge.

  • Payment

All payments are due within thirty (30) days of the invoice date. Accounts that are fifteen (15) days past due may be suspended. A past due status may lead to suspension of any work currently in our office and all new work requested, (see Suspended Accounts for additional information). You are responsible for updating or notifying us, of any changes to your billing information (including, but not limited to e-mail or billing addresses).

Other Services

Other Services, including, but not limited to, domain registrations, domain renewals, SSL certificates, may require prepayment. If prepayment is not required, billing will be governed by the “Programming, Design and Print” section of this Billing Policy.

Account Information

You agree to provide Duetco Designs with accurate and updated account information. This includes but is not limited to name, address, phone number, email address, and payment information. It is not Duetco Designs' responsibility if we are unable to contact you as a result of inaccurate account information. Any changes to your account should be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will send you a confirmation notice when we receive and update your account. If you do not receive a confirmation within two (2) business days, please contact us immediately.

Past Due Accounts

Finance charges are applied to past due accounts at a rate of $20.00 per month. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Duetco Designs reserves the right to require credit card auto billing or prepayment for accounts that are repeatedly past due.

Suspended Accounts

  • Web Services

You will be charged a $75 account reactivation fee for service suspended due to a billing-related issue. It is your responsibility to maintain a valid and working email address listed with our billing department at all times while service is being provided. Renewal invoices are sent via email to the contact email listed on your account. Failure to receive a renewal invoice does not compose grounds for non-payment of renewal. Accounts that are not reactivated within seven (7) days of suspension will be closed and removed from Duetco Designs servers. A customer wanting to reactivate an account that has been closed will be subject to the fees stated below under “Reactivation”.

  • Programming, Design and Print

The account must be brought current before work can continue or start. It is your responsibility to maintain a valid and working email address listed with our billing department at all times work is being completed. Failure to receive an invoice does not provide grounds for non-payment.

Disputes

If you have a dispute on an invoice you must provide us written notice explaining the dispute within sixty (60) days of the invoice date. No disputes will be accepted or acknowledged beyond these sixty (60) days. Disputed notices should be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Account Renewals

In order to insure uninterrupted service to your website and related services, all plans will automatically renew at the end of the plan’s billing interval. Plan renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Invoices and Statements

ALL invoices and statement are e-mailed. You are required to keep a valid billing email address at all times. If paper billing is required, we can provide paper invoices and statements, if requested, for a monthly fee of $10.

Fees

  • Returned (NSF) checks

We charge a $40 processing fee for returned (NSF) checks. Customers that issue an NSF check may be required to submit future payments with a certified check or money order.

  • Credit Card Chargebacks

We have a zero tolerance for chargebacks. Customers who dispute a credit card payment are subject to a fine, suspension and account termination at our discretion. A $35 processing fee will be assessed to all accounts that receive a chargeback.

  • Reactivation

Customers that choose to reactivate a closed account will be charged a $100 reactivation fee. Backups for website accounts are only kept for seven (7) days. If we are required to go to other sources to restore your data for accounts closed for more than seven (7) days, you will be subject to additional fees. We do not guarantee that your data will be available in those other sources for accounts closed for more than seven (7) days.

Cancellations/Terminations

  • Web Services

Our plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact us during business hours, Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Time, at 925-997-1493. Please note that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Cancellation requests must be received by us a minimum of thirty (30) days prior to the end of your billing interval. Cancellations submitted later than this time may result in your plan being automatically renewed. Your account will be cancelled at the end of the current term, unless you request an earlier date. We will confirm the cancellation request when it is received. If you do not receive a confirmation notice, please contact us immediately. It is your responsibility to remove any data from Duetco Designs' server when you cancel your service. A $75 fee will be charged if you request Duetco Designs to backup and send your files to you.

We do not monitor or automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to our services.

  • Programming, Design and Print

Your account may be cancelled at any time by you. To cancel your account, requests must be received by us a minimum of thirty (30) days prior to the end of your billing interval. You must contact us during business hours, Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Time, at 925-452-7493. Non-US customers may contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

  • Liabilities and Obligations on Cancellation

Should your account expire or be cancelled for any reason, Duetco Designs will not be liable to you because of such expiration or cancellation for compensation, reimbursement or damages on account of the loss of prospective profits, anticipated sales, goodwill or on account of expenditures, investments, leases or commitments in connection with your business, or for any other reason whatsoever flowing from such expiration or cancellation. Expiration or cancellation of your account does not relieve you from paying any outstanding balance owed on your account.

We reserve the right to terminate any account, at any time, without notice, for any reason that we deem appropriate. Only accounts cancelled by Duetco Designs for other than billing problems or violation of Duetco Designs' Legal Agreement may be due a pro-rated refund of any pre-paid fees.

Refund Policy

Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

Examples of services that DO NOT qualify for refunds:

  • Web or graphic design
  • Print Design
  • Search engine optimization
  • Additional items and services
  • Domain name registration
  • Dedicated services
  • Domain parking
  • Consulting

Billing/Price Changes

You agree to pay for all charges attributable to your use of the Services at the then current Duetco Designs prices, which shall be exclusive of any applicable taxes. You shall be responsible for the payment of all federal, state, and local sales, use, value added, excise, duty and any other taxes assessed with respect to the Services. Our policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

About Me


Michelle Loeza- Web Designer, HTML / CSS. Owner & Creator of Duetco Designs

Owner of a company specializing in web, branding, and marketing. Christ Follower, Wife, Mother, Creator of Duetco.com. Email me about your project.
Download my Resume.

We accept Visa and Mastercard

Merchant Account

Contact Us

Duetco Designs
Mailing Address only
130 Market Place, #309
San Ramon, CA 94583 United States

Telephone: (925) 452-7495 
Email: Contact Form

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Testimonials

Nicole tucker
We love working with Michelle! She always takes the concept to the next level. Highly creative, great branding sense and fun to work with! She has the whole package. We highly recommend Michelle for all your web and design needs. She's a pro.